F.A.Q.

Location and Business Information

Where are you located?

We are located in Griffith, IN 46319
You can contact us here or call us at 219-808-9328

What areas do you service?

As we are based out of Northwest Indiana we service all of Lake County, IN and some other surrounding areas.

Placing Your Order

How do I place an order?

The best way to start your order is to call us directly at 219-808-9328. Be prepared to spend some time answering questions about your event including colors, themes, number of guests, location of event, etc. If you need something a little more custom, have questions, or are unsure about anything please feel free to fill out our contact form here or to call us at 219-808-9328 between 8:00am and 8:00pm CST.

Does the price include set up and delivery?

Yes, the price will always include delivery, set up, and a professional attendant to monitor the booth and help with any of your guests needs. Prices do not include sales tax.

What payments do you take?

A deposit via credit card is due when the reservation is made and contract is signed. The remaining balance can be paid via major credit card or cash at least 2 weeks prior to the event. If paying by cash, please have exact change as our drivers do not carry cash. We also accept credit & debit card payments on site for unforeseen options if necessary. Sorry, no personal checks will be accepted without prior approval.

For our business / corporate customers, we can offer payment terms of up to NET30 with an approved account. For more information, please call us at 219-808-9328 or email chris@illianapartyrentals.com for more information.

Do you require a deposit?

Yes all orders require a Credit Card deposit. A minimum of $50 is required via major credit to secure your reservation. Once the deposit has been made, you have 14 days to request a refund. After 14 days, the deposit becomes NON-REFUNDABLE. We do not offer rainchecks.

What if we need to cancel?

Your deposit can be refunded within 14 days of the reservation. The final payment is due 2 weeks prior to your event. If you need to cancel after the final payment has been made, your entire balance less the $50 deposit will be refunded. Sorry, no rainchecks will be given.

Delivery Service

Do you deliver to other cities?

Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.

When do you deliver or set up?

Every event is different. Typically we will arrive at your event at least an hour ahead of time to set up and test the equipment. It takes us about an hour to properly set up and prepare for your event. Some venues ask that we arrive as early as the day before to set up. This is rarely a problem.

General Rental Questions

What if I would like to rent something that I don’t see listed?

Please call us! We are always adding new items to our inventory and will work with you to create the solution you’re looking for. If we don’t carry it we may be able to point you in the right direction as well.

What if we want the photo booth for a longer period of time?

Additional time can be worked out with your event host. If the host has the time available than it’s usually not a problem. Additional fees may apply and must be paid for promptly.

What about parks? Do parks have electricity?

We love setting up at parks and our installations typically do not require the use of electricity. If you want to have lights, music, DJ, or have other needs for electricity, we do rent generators up to 14,000 watts at a reasonable cost. Also, some parks are first come, first serve so get your spot early in the day.

How big are photo booths?

Depending on the style of booth (open or enclosed) they can take up a footprint as small as 5’ X 10’ or as large as you want.

What surfaces do you set up on?

Again, this depends on the style of booth you’re requesting. We have done open-style booths in horse barns and in hotel lobbies. We’ve set up on sand on the beach and we’ve set up in a tent in a park. Some set up locations may require additional fees. These will be discussed within your contract.

Are we responsible for the unit if it gets damaged in any way?

Yes and no. We do our best to maintain a safe and fun environment for your guests. If however, damage occurs due to negligence or failure to follow our safety rules you will be responsible for all damages up to and including replacement of the equipment which can cost thousands of dollars.

Can we see a copy of your contract and safety rules?

Yes. There is a link in your receipt once you’ve ordered or you may contact our office.